How to deal with difficult people without losing your cool: 5 effective psychology-based tips

That snarky comment? Don’t fire back instantly. Instead, take a deep breath and pause. Reacting is a knee-jerk emotion; responding is chosen wisdom. Silence isn’t weakness; it’s a strategy. When someone’s yelling, your calm voice can help reclaim your power and de-escalate the situation through “emotional contagion” psychology – wherein others subconsciously mirror your cool. So, when being provoked, simply breathe, count to ten, and ask clarifying questions like: “What do you mean?” Not every remark deserves your energy.