Service charge row: CCPA cracks down on 27 restaurants for mandatory levy; refunds, penalties ordered
The Central Consumer Protection Authority (CCPA) on Saturday said it has taken suo motu action against 27 restaurants across the country for mandatorily levying service charges on customers, holding the practice to be a violation of consumer law.The restaurants have been fined up to Rs 50,000, directed to refund the service charge collected from consumers,…