Problems with online refunds? NCH helps citizens recover Rs 45 crore since April; e-commerce complaints top list
When five scheduled pickup requests were cancelled without explanation, Ramesh Kumar (name changed) approached the National Consumer Helpline. Months after ordering the furniture online, Kumar, the Jodhpur resident was still stuck with defective goods and no refund. Then his call to 1915, changed everything. Within days, government’s National Consumer Helpline stepped in and secured his…