ServiceNow doesn’t see a ‘SaaSpocalypse.’ It sees a ‘hard lift, heavy lifting’ phase just beginning
For the past four years, enterprise software conferences have been defined by a kind of competitive breathlessness: which company could announce the most AI agents, the boldest automation claims, the most mind-bending demos. At ServiceNow’s Knowledge 2026, the company’s two top customer-facing executives are having very different conversations. The era of AI feature wars is…