In-N-Out CEO explains why you won't see burger chain on DoorDash anytime soon

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Those looking to bypass the long lines at In-N-Out locations shouldn’t count on digital ordering on platforms like DoorDash or UberEats anytime soon.

Billionaire heiress and company CEO Lynsi Snyder recently announced that she intends to keep In-N-Out operating the same way her grandparents did, without online ordering or pickup. During a talk at Pepperdine University, Snyder rejected the idea and emphasized In-N-Out’s “freshness factor.”

“We have, for sure, had that put in front of us, and the answer is no,” Snyder said during a conversation with Pepperdine University President Jim Gash.

“The main reason is part of what makes In-N-Out and the experience so special is the interaction and the customer service that we’re able to give, the smile, the greeting. Just that warmth and feeling, the culture.”

Snyder’s comments come just a few months since expanding the West Coast brand to Tennessee, opening restaurants in Lebanon, Antioch, Murfreesboro, and Franklin. Here’s everything to know.

Why CEO Lynsi Snyder says In-N-Out won’t deliver

Earlier in the conversation, when asked about how she envisions her leadership, Snyder said her “passion in leading is making sure” she is “preserving the legacy of my grandparents and my family,” USA TODAY reported.

A neon sign reading ÒQuality you can tasteÓ in is displayed above the counter during the opening of In-N-Out in Franklin on Wednesday, Feb. 25, 2026.

“I want to make them proud,” Snyder said. “I want to champion everything that they would want.”

When people pitch different ideas and methods to improve the business, Snyder said, “We just usually say, ‘No thanks. We’ll keep doing it the way we’ve done it for a long, long time, way before I was born.'”

“It’s special because we don’t want to compromise,” Snyder continued. “There’s good compromise, there’s bad compromise. Compromising in relationships and lots of other ways are great, but we won’t compromise our quality.”

“We’re not going to do things the quicker, easier way because it’s easier for us. We want to do what’s best for our customers. When we look at our mission purpose statement, it’s like those are the things that anchor us to preserving that legacy and keeping the internet away.”

How to view In-N-Out wait times

Despite the company not offering digital ordering, those in a rush to get their Double-Double hamburgers can estimate wait times using the “thewaitapp” mobile app, which tracks the wait for indoor ordering and drive-thru lines.

The app shows the wait times at each Tennessee location as well as a confidence level in the wait time shown. While not affiliated with In-N-Out Burger, the website is free to use and uses crowdsourced wait times from customers.

In-N-Out locations in Middle Tennessee

In-N-Out is set to continue their expansion across the region.

As previously reported by The Tennessean, the burger chain has moved forward with plans to potentially build a restaurant in Cookeville. In-N-Out Vice President, Store Development Mike Abbate confirmed the restaurant is in the “development application process,” in Cookeville, but as its part of the pre-development phase, it’s too soon to project a timeline or if approvals will be granted.

The website also lists a restaurant “coming soon” to Madison at 1900 Gallatin Pike North. Work on a future restaurant in Hendersonville and Hermitage is also underway.

Restaurants can currently be found at the following locations: